Confused about how much 0800 numbers cost to call, or are you a business owner wanting to advertise one?
We’ve got it all covered in our detailed 0800 costs guide.
Business who begin advertising an 0800 number are proven to receive an increase in incoming calls. Our customers report receiving up to 185% more business calls within weeks of connecting a new Freephone number.
An 0800 number could be one of most cost effective and powerful investments your business could make.
The cost of calling an 0800 number – Freephone now means free
From 1st July 2015 the cost of calling most non-geographic numbers changed. This was to clear up public confusion that was caused by varying call costs to some numbers and to boost trust in all business telephone numbers. Ofcom described these changes as “the biggest changes to phone calls in over a decade”.
The result was great news for both callers to and operators of 0800 numbers as Ofcom declared that all calls to 0800 from and UK landline and mobile should be completely free. Previously the calls were only free from a landline with calls costing anything up to 41p per minute from mobiles.
Now when you hear an 0800 number referred to as ‘Freephone’ it is exactly that – you will never be charged for calling one providing you have a UK landline or mobile.
This is the same for all the major mobile networks in the UK, including EE, O2, Vodafone and 3 Mobile.
The cost of setting up an 0800 number for business?
If you’re a business owner looking to set up an 0800 number the costs are really small, especially when compared to the benefits an 0800 number can bring. There is no better business number to help boost a marketing campaign or help a business move up to a whole new level of customer service.
It’s simple, because 0800 numbers are Freephone they are extremely customer friendly. By advertising one you give a way for your customers to call you as often as they need without incurring any call costs themselves.
If you advertise an 0800 number you as a business pay for all the calls you receive. This could either through a per minute cost, or (more commonly) by paying a monthly fee for a batch of inbound minutes. The cost can depend on whether you receive calls to either your landline or mobile.
How To Connect An 0800 Number
It’s easy, simply choose a package, a number and your call management services. The package that is best for your business depends on if you wa nt to receive your business calls to a landline or mobile:
-
Divert to
Landline£4.99
Per month - 550 Inclusive Minutes
- 3p/min Out Of Bundle Cost
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Divert to
Landline£9.99
Per month - 1250 Inclusive Minutes
- 3p/min Out Of Bundle Cost
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Divert to
Landline or mobile£9.99
Per month - 1000 Inclusive Minutes
- 4p/min Out Of Bundle Cost
Select Call Management Services
At 0800NumberShop all new 0800 numbers are supplied with free call management services worth £60 per year. This includes a welcome message, voicemail-to-email, fax-to-email and a dedicated account manager. Other services are available with our upgraded IVR packages.
online control
Access to our online portal enables you to take control of your 0800 number and call services. Your secure login gives you access to make instant changes to your number mapping whenever it's required.
Available: Basic IVR, Advance IVR, Elite IVRPersonalised Recordings
You can record and upload audio files via our online portal or request our in house recording team to record them for you.
Personlised recordings will instantly add a professional image to your business and add a whole new level of customer service.
Available: Basic IVR, Advance IVR, Elite IVRVoicemail to Email
Receive your voicemails into your email inbox as WAV audio files. This enables you to keep records and allows multiple users to monitor your voicemails and respond quickly.
Available: Basic IVR, Advance IVR, Elite IVRCall Whisper
If you receive both personal and business calls to the same number, a call whisper enables you to learn the source of your call before answering. You can then ensure you can professionally introduce your company to your customers.
Available: Basic IVR, Advance IVR, Elite IVRHunt or Simultaneously Ring Group
Never miss a business call again by introducing a hunt or ring group which calls multiple numbers or operators until the call is answered. This can work by either calling multiple destinations simultaniously or simply finding the next available operator.
Available: Basic IVR, Advance IVR, Elite IVRDisaster Recovery
In the event of a line fault or a natural disaster you can ensure you can continue to receive calls. Simply login to our portal and change your destination numbers or add and / or remove certain services.
Available: Basic IVR, Advance IVR, Elite IVRCall Queue
If you receive more than one business call at the same time, or all your operators are busy you can place callers in a queue until the call can be answered.
A call queue can include hold music and regular interval messages. Should any callers decide that do not wish to hold they can opt out and leave a voicemail.
Available: Advance IVR, Elite IVRKeypad Department Options
Remove the need for staff to divert calls manually to the correct department. Your customers can select the correct area of the business from a simple menu.
Available: Advance IVR, Elite IVRMiss Call Reports
View detailed online reports of answered calls, voicemails and those calls that were unanswered.
This allows you to understand when you receive most of your calls, and if needs be make changes to your services to ensure incoming calls can be better dealt with.
Available: Advance IVR, Elite IVRQueue Stats Monitor
Understand when your busy periods are by monitoring the average hold time. This information will allow your to make any necessary changes to your call services or staffing levels to ensure your incoming calls are answered promptly.
Available: Elite IVRTime of Day Routing
Also known as time conditions, this services allows you to change how your calls are handled depending on the time of day. This could include out of office hours, temporary closures or holidays.
Any out of hours calls can be sent to voicemail or a designated number to ensure you don't miss any business calls.
Available: Elite IVRData Download
All data we collect on your calls can be downloaded as a CSV file. Our users can then extract the information and upload it to their internal systems.
Available: Elite IVR