Call Management Services
Call Management Package
0800NumberShop customers receive a FREE call management package to improve the call flow, reduce caller frustration by routing to the correct department, where and when they should and provide your business with a telecoms system that would cost thousands to install onsite.
There is no need to install any hardware onsite, we provide a hosted solution which means there are no expensive setup fees, training or maintenance of software and hardware. Our account managers work closely with our customers to provide a solution that suits. Our engineers are on hand 24/7 for any technical difficulties.
Auto Attendant (IVR)
Auto Attendant or IVR creates a digital reception for your callers. Welcome your callers with a professional message and provide them with options to speak with the different departments, improving the professionalism of your business instantly.
Fax to Email
Fax to email is simple, faxes are sent to your non geographic number and are delivered to your email address as an attachment. You can make huge savings on setup costs, line rentals, paper, toner and not to forget you’re reducing your carbon footprint!
Voicemail
If you are not available to answer a call then a voicemail provides your callers with a professional greeting and a prompt to leave a message. We go that one step further and send you an email to inform you that you have received a new voicemail and attach the recording as a .wav file and details of the number that left the message.
Call Routing
Call routing will allow you to receive calls to multiple phone lines simultaneously. Simply discuss with an 0800NumberShop account manager how and where you’d like to receive your calls to and we will deliver them to the right destination.
Call Whisper
Call Whisper can be used in several ways, do you work from home and want to share your home line with your business calls? Or maybe you want to forward calls to your mobile phone? How do you identify business calls? Call Whisper will play a short announcement before connecting you to the caller!
Call forwarding
As an 0800NumberShop customer, you have the ability to select a toll-free 0800 number and forward your calls to any destination you like. Your customers’ calls can be made toll-free with forwarding, even if you are receiving calls from international customers. You can choose for calls to be forwarded at particular times of day and not at others and you can make call records in real time – everything you’d expect from a sophisticated call management package.
Call Statistics
When you purchase an 0800 number from 0800NumberShop, you will be given full access to view your call statistics. Discerning business owners know the value of being able to track calls and analyse trends in order to enhance marketing and 0800NumberShop empowers its customers by giving them access to their call statistics online at all times. Improve your customer service by identifying peak periods and ensure you know exactly how many calls you are receiving with our comprehensive call statistics service.
