Frequently Asked Questions (FAQs)
Here at 0800 Number Shop we are hope that you find all the information you require on our website, listed below are some of the more common frequently asked questions. If you cannot find an answer to your question below please do not hesitate to contact us.
What are “Non Geographic” Numbers?
Non Geographic Numbers (NGN) are telephone numbers that do not relate to a single location in the UK. These numbers start with either 03,05, 070, 08 or 09 (i.e. 070, 0300, 0800, 0808, 0844, 0845, 0870, 0871, 0872 and 09).
Can I keep my existing numbers?
Yes you can, Non geographic numbers simply forward to your landline or mobile phone number. There is no limit to the amount of phone numbers you can have to the same target.
Do I need to purchase any hardware?
No, all hardware is hosted at our secure premises. There is no financial investment required by you to start taking advantage of (08) numbers. This also means that there is no installation costs, training costs or insurance as this is already supplied, supported and covered by us.
Can you direct calls to mobile phones?
Yes. Any one of our numbers can be directed to mobile phones, however there are costs involved. Simply select your number and choose the ‘Mobile’ Package.
Forwarding 08 numbers to mobiles costs from £9.99 + VAT a month, we bundle free minutes with all of our packages. The minutes depend on the number range used.
How long does it take to setup my new number(s)?
New numbers should be live within 1 hour of a working day once the Direct Debit Form has been received back, outside of working hours the activation may take upto 24 hours.
Direct Debit Forms can be faxed to: 0800 002 9201
How do I see if my number is being used?
We provide you will full access to CodeBlueStats, our website which is designed to provide you the administration of your numbers. From this website you can track the number of calls, duration and update the ‘Target’ destination of your number(s).
How do I activate additional services such as fax to email?
Please contact us to activate these services on your account.
Your FREE Call Management Package
Get your 0800 numbers from us and enjoy the benefits of our Call Management System for FREE!
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The benefits of 0800NumberShop
- The best rates on 0800 numbers in the UK – we simply won't be beaten on price!
- Years of experience in providing an impeccable level of service.
- The most advanced Call Management System on the market, at no extra cost.
What our clients say ...
"The whole company have been enormously helpful in setting up the helpline, advising us on call handling and voicemail content..."
Sarah Clifford, The Disabilities Trust
"0800 Number Shop have worked proactively with us to increase customer satisfaction. Our account manager spent time in designing our customer call flow and introduced new IVR technologies that we didn't even know existed!"
Managing Director, shopacer.co.uk
If you have any questions about our service, or if you would like more information about buying an 0800 number from us, please don't hesitate to contact us.
Call 0800 002 9200