Improve your telephone manner

Improve your telephone manner

(Photo courtesy of zigazou76 on Flickr)

Communication – both internally and externally – plays a vital part in how a company operates on a daily basis.

Customers are the very lifeblood and many businesses deal exclusively with current and potential new customers via the telephone, meaning it’s crucial to make the right impression and communicate properly with them.

Talking on the phone, though, is a skill that some people find tricky to master on a business level, so here are a few things to remember the next time your phone rings at work: Continue reading Improve your telephone manner

Why getting an 0800 number makes good business sense

(Photo courtesy of Duru… on Flickr)

If you’re running a business, you’ll want to make it as easy as possible for potential customers to get in touch – whether it’s by email, post or perhaps most importantly of all, by phone.

It might seem strange, but a memorable phone number can help make it easier for customers to contact you and getting an 0800 number might be the way to do it.

Continue reading Why getting an 0800 number makes good business sense