The £5 challenge – Make One Change A Month and Overhaul Your Business!

Promoting your startup business or SME across the UK need not be as scary as it sounds. For as little as £5 a month you could instantly overhaul your business image and attract thousands more customers to your business.

It’s been proven time and time again, that using an 0800 or 03 number as your main business number can increase sales enquiries by up to 175 per cent. So, at as little as £5 a month, what would you give up to bring more customers to your business? Continue reading The £5 challenge – Make One Change A Month and Overhaul Your Business!

The benefits of an IVR

Today it was revealed that a man is so fed up with recorded call centre menus that he’s spent the last SEVEN years working out the number sequences you need to press it order to reach the right service or department straight way, without having to listen to each stage of the menu in its entirety.

Over the years, he found that it could take up to ten minutes to reach the person or service he wanted, so it’s understandable that people get frustrated! Continue reading The benefits of an IVR

The importance of crisis management

There can be no doubting what the major news dominating the headlines in the UK over the past seven days has been as computer problems caused a banking crisis.

NatWest, RBS and Ulster Bank customers have been affected, leaving people unable to access their money and unable to transfer funds.

A week since it started and normal service is yet to be resumed, much to the frustration of the people of all ages involved. Continue reading The importance of crisis management

How our FREE call management package can help your business to prosper

Here at, as our name suggests, we are the leading provider of freephone 0800 numbers in the UK – but that’s only part of the service we offer!

That’s because our customers receive a helpful call management package free of charge as an added bonus.

Here we look at what’s in the package and the different business solutions we offer for free: Continue reading How our FREE call management package can help your business to prosper

Why phone calls are still the best way for customers to contact your business

Phone CallsToday, there are so many ways in which customers can get in touch with businesses. As well as popping into their shop, they can also e-mail you, send you a message via a social networking site like Facebook or, if they’re unsure of how to go through, will use more traditional means such as calling you.

While e-mail and text enquiries are all useful and convenient, most people prefer to get in touch with a company by phone, and here are some of the reasons why this is the case: Continue reading Why phone calls are still the best way for customers to contact your business

Ten tips to host productive conference calls

Conference Call Tips

(Photo courtesy of Andres Rueda on Flickr)

Conference calls are an important part of everyday business life.  

They are how certain companies communicate internally with staff and externally with suppliers and existing customers as well as potential new ones.

If done properly, conference calls can be extremely beneficial. However, there any many pitfalls to overcome to ensure they run smoothly and to plan.

Here are 10 tips to make sure your business stages productive conference calls. Continue reading Ten tips to host productive conference calls

Improve your telephone manner

Improve your telephone manner

(Photo courtesy of zigazou76 on Flickr)

Communication – both internally and externally – plays a vital part in how a company operates on a daily basis.

Customers are the very lifeblood and many businesses deal exclusively with current and potential new customers via the telephone, meaning it’s crucial to make the right impression and communicate properly with them.

Talking on the phone, though, is a skill that some people find tricky to master on a business level, so here are a few things to remember the next time your phone rings at work: Continue reading Improve your telephone manner

Is your company ready for the Olympics?

London 2012

(Photo courtesy of Ben Sutherland on Flickr)

The London 2012 Olympics are fast approaching – there are less than 80 days to go! – and many businesses in Britain will feel a knock-on effect from the sporting extravaganza.

For some companies it could be a positive impact as revenue is boosted by the increase of tourists heading to the capital for the Olympics, which run between July 27 and August 12, and Paralympics, set to take place from August 29 to September 9.

Other firms, though, could suffer negative disruption, especially if they don’t plan accordingly.

Fortunately, it’s never too late to start planning for the threat of disruption and here are a few suggestions on getting ready for the Olympics. Continue reading Is your company ready for the Olympics?