Nationwide takes first steps to become fully free to phone

nationwideBanking giants Nationwide Building Society announced yesterday that they have moved their main customer service phone number over to the free to phone 0800 range.

In a move to offer customers a free way to call from landlines, and mobiles as of June 2015, the bank has said that this move will be the first of many throughout the year.

Currently, Nationwide receives around 7.2 million calls to its customer service number every year so its choice to move away from its chargeable 0845 number to a Freephone number is sure to be well received.

Phone numbers for their Flex Plus help line, personal loans enquiries and Flex Direct service line have also been switched over to 0800 numbers.

This move is part of the Nationwide’s plan to provide free calls for their customers, regardless of the department they call. Their complaints line will be switched to both an 0800 and 0345 number, so that free calls can be made from landlines and mobile calls will be included in inclusive minutes.

Jenny Groves, Nationwide’s Director of Customer Experience, said: “We’re pleased to announce that Nationwide is working towards free calls for all of our 15 million customers. While we do not make any margin on calls, we recognise the benefits that this will bring, particularly on those lines most frequently used.”

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