Cloud Computing: Why should your small businesses be using it?

The sustainability and safety of a business and its data is just one of the fundamental things that should be at the forefront of the mind of any small business owner. The workplace is evolving and more and more businesses are finding it beneficial to be ‘online’ 24 hours a day. When you put these elements together, we’re already building up a good argument as to why your business should be using cloud computing.

Continue reading Cloud Computing: Why should your small businesses be using it?

The benefits of an IVR

Today it was revealed that a man is so fed up with recorded call centre menus that he’s spent the last SEVEN years working out the number sequences you need to press it order to reach the right service or department straight way, without having to listen to each stage of the menu in its entirety.

Over the years, he found that it could take up to ten minutes to reach the person or service he wanted, so it’s understandable that people get frustrated! Continue reading The benefits of an IVR

Port your 0800 number to receive UK’s best rates!

You’ve already discovered the beauty of having an 0800 number as your business number, but are you receiving the best service and rates from your current provider?

A Freephone 0800 number are well known as one of the best ways to encourage customers to call you, because they’re free to call from landlines, and soon to be free to call from mobiles as well! Continue reading Port your 0800 number to receive UK’s best rates!

Ofcom announce important changes to call charges to 0800 Numbers

Telecoms regulator Ofcom has announced new plans to make call charges to 0800 numbers clearer for consumers to understand.

Currently, an 0800 number free to call from UK landlines, but dependant on the network they can be charged at anything from 10p – 40p per minute from a mobile. Following consultation which has been ongoing since last year, Ofcom want to make all 0800 numbers free to call from all telephones. This will tackle what they describe as ‘consumer confusion’. Continue reading Ofcom announce important changes to call charges to 0800 Numbers

The Olympics – Social Media Do’s and Dont’s for your brand

London Olympics 2012 - Does and Don'ts

As we are all aware, the Olympics are just around the corner. Naturally, you will want to encourage the athletes, mention the Olympics and engage in social media discussion surrounding this incredible event. The LOCOG have provided best practice guidance on how non-sponsoring brands should and shouldn’t engage with the Olympics on social media. Follow this essential socialympics marketing tips to make sure your brand is abiding by the rules!

Continue reading The Olympics – Social Media Do’s and Dont’s for your brand

The importance of crisis management

There can be no doubting what the major news dominating the headlines in the UK over the past seven days has been as computer problems caused a banking crisis.

NatWest, RBS and Ulster Bank customers have been affected, leaving people unable to access their money and unable to transfer funds.

A week since it started and normal service is yet to be resumed, much to the frustration of the people of all ages involved. Continue reading The importance of crisis management

Snap-happy smartphone owners ditching digital cameras

Smartphone replacing the Camera?

Smartphones have led to many changes – some good, some bad.

They’ve changed how we interact with friends and family. They’ve changed how we interact with the world via social media. They’ve changed how we surf the web.

They’ve changed how we shop. They’ve even changed how travel and get from A to B. And one of the most interesting developments is how they’ve changed the way we take pictures to document the trivial and important events that happen each and every day around the world. Continue reading Snap-happy smartphone owners ditching digital cameras

Cardiff commuters top customer service poll

How is your commute to the office?

Who can honestly say they enjoy their commute to work? And who can honestly say that travelling to the office on public transport – and in particular by rail – is anything other than an ordeal?

Overcrowded trains and rising ticket prices are a bugbear for thousands of commuters in the UK, not to mention services that are delayed or cancelled altogether. Continue reading Cardiff commuters top customer service poll

Businesses urged to use Twitter to avoid Olympic travel disruption

Business travel plans during the Olympics
The countdown to the Olympics is now less than 40 days and businesses can keep up to date with travel disruption caused by the sporting extravaganza via a designated Twitter service.

London’s travel network will be under the spotlight this summer during the Olympic Games as hundreds of thousands of extra journeys will be made in and around the city, causing potential problems for companies operating in close proximity. Continue reading Businesses urged to use Twitter to avoid Olympic travel disruption

How our FREE call management package can help your business to prosper

Here at 0800numbershop.co.uk, as our name suggests, we are the leading provider of freephone 0800 numbers in the UK – but that’s only part of the service we offer!

That’s because our customers receive a helpful call management package free of charge as an added bonus.

Here we look at what’s in the package and the different business solutions we offer for free: Continue reading How our FREE call management package can help your business to prosper