Remembering Phone Numbers – A Thing of The Past?

Remembering Phone Numbers

(Photo courtesy of Margaret Stranks on Flickr)

Remember the days when you could recite 4 or 5 phone numbers off by heart? They were usually landlines to be fair which is pretty easy once you have the area code down. When the first mobile phones came out it was admittedly harder to get the important numbers entrenched in your brain but we managed it! Since mobile phones have become increasingly smarter, the need to remember numbers off by heart has diminished. The majority of us have our electronic phone books to hand, if not close to, most of the time. Continue reading Remembering Phone Numbers – A Thing of The Past?

Why phone calls are still the best way for customers to contact your business

Phone CallsToday, there are so many ways in which customers can get in touch with businesses. As well as popping into their shop, they can also e-mail you, send you a message via a social networking site like Facebook or, if they’re unsure of how to go through, will use more traditional means such as calling you.

While e-mail and text enquiries are all useful and convenient, most people prefer to get in touch with a company by phone, and here are some of the reasons why this is the case: Continue reading Why phone calls are still the best way for customers to contact your business

Ten tips to host productive conference calls

Conference Call Tips

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Conference calls are an important part of everyday business life.  

They are how certain companies communicate internally with staff and externally with suppliers and existing customers as well as potential new ones.

If done properly, conference calls can be extremely beneficial. However, there any many pitfalls to overcome to ensure they run smoothly and to plan.

Here are 10 tips to make sure your business stages productive conference calls. Continue reading Ten tips to host productive conference calls

Business advice from the experts…

Business advice from the Experts

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Thousands of budding entrepreneurs throughout the UK aspire to be successful.

There’s a fine line between success and failure, though, and prospering in the world of business is difficult.

An elite band of visionaries, however, lead by example and make it to become hugely successful, like Steve Jobs, for example.

Here’s a selection of quotes from influential figures such as Jobs that may prove inspirational… Continue reading Business advice from the experts…

Lessons to be learnt from new customer service survey

Customer Service Report

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A new customer satisfaction survey has praised as well as named and shamed companies in the UK for the level of customer service they give – and it gives plenty of food for thought for business owners.

Which? consumer group asked over 11,000 members of the public for their feedback on 100 shops and then ranked them accordingly.

Richer Sounds, Lush, Lakeland, Disney Store and John Lewis all came out in the top five and impressed with excellent customer service and by employing knowledgeable, experienced staff. Continue reading Lessons to be learnt from new customer service survey

Improve your telephone manner

Improve your telephone manner

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Communication – both internally and externally – plays a vital part in how a company operates on a daily basis.

Customers are the very lifeblood and many businesses deal exclusively with current and potential new customers via the telephone, meaning it’s crucial to make the right impression and communicate properly with them.

Talking on the phone, though, is a skill that some people find tricky to master on a business level, so here are a few things to remember the next time your phone rings at work: Continue reading Improve your telephone manner

Is your company ready for the Olympics?

London 2012

(Photo courtesy of Ben Sutherland on Flickr)

The London 2012 Olympics are fast approaching – there are less than 80 days to go! – and many businesses in Britain will feel a knock-on effect from the sporting extravaganza.

For some companies it could be a positive impact as revenue is boosted by the increase of tourists heading to the capital for the Olympics, which run between July 27 and August 12, and Paralympics, set to take place from August 29 to September 9.

Other firms, though, could suffer negative disruption, especially if they don’t plan accordingly.

Fortunately, it’s never too late to start planning for the threat of disruption and here are a few suggestions on getting ready for the Olympics. Continue reading Is your company ready for the Olympics?

The importance of social media to businesses

facebook thumb like

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No matter what size your company is or what sector it operates in, there are many reasons to implementation a social media strategy.

The uses of different platforms of course differ in terms of the type of company you run and in most cases; a finely tuned crossover of two or more platforms used in different ways is usually the best recipe for success.

Before considering what social media options are right for you, you have to think first of your customer.

Remember, social media is there to bridge the gap between a company and the customer. The general public give much more trust to their piers than they do a faceless corporation, social media is your ticket to eradicate brand/customer estrangement.

Continue reading The importance of social media to businesses

Why getting an 0800 number makes good business sense

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If you’re running a business, you’ll want to make it as easy as possible for potential customers to get in touch – whether it’s by email, post or perhaps most importantly of all, by phone.

It might seem strange, but a memorable phone number can help make it easier for customers to contact you and getting an 0800 number might be the way to do it.

Continue reading Why getting an 0800 number makes good business sense