Lessons to be learnt from new customer service survey

Customer Service Report

(Photo courtesy of Alan Cleaver on Flickr)

A new customer satisfaction survey has praised as well as named and shamed companies in the UK for the level of customer service they give – and it gives plenty of food for thought for business owners.

Which? consumer group asked over 11,000 members of the public for their feedback on 100 shops and then ranked them accordingly.

Richer Sounds, Lush, Lakeland, Disney Store and John Lewis all came out in the top five and impressed with excellent customer service and by employing knowledgeable, experienced staff. Continue reading Lessons to be learnt from new customer service survey