The benefits of an IVR

Today it was revealed that a man is so fed up with recorded call centre menus that he’s spent the last SEVEN years working out the number sequences you need to press it order to reach the right service or department straight way, without having to listen to each stage of the menu in its entirety.

Over the years, he found that it could take up to ten minutes to reach the person or service he wanted, so it’s understandable that people get frustrated! Continue reading The benefits of an IVR