Why phone calls are still the best way for customers to contact your business


Phone CallsToday, there are so many ways in which customers can get in touch with businesses. As well as popping into their shop, they can also e-mail you, send you a message via a social networking site like Facebook or, if they’re unsure of how to go through, will use more traditional means such as calling you.

While e-mail and text enquiries are all useful and convenient, most people prefer to get in touch with a company by phone, and here are some of the reasons why this is the case: Continue reading Why phone calls are still the best way for customers to contact your business

Improve your telephone manner

Improve your telephone manner

(Photo courtesy of zigazou76 on Flickr)

Communication – both internally and externally – plays a vital part in how a company operates on a daily basis.

Customers are the very lifeblood and many businesses deal exclusively with current and potential new customers via the telephone, meaning it’s crucial to make the right impression and communicate properly with them.

Talking on the phone, though, is a skill that some people find tricky to master on a business level, so here are a few things to remember the next time your phone rings at work: Continue reading Improve your telephone manner